Not resolved

I found the site named "Driver Whiz" and downloaded their program which scanned as promised for outdated drivers on a WinXP PC. Copious number usually but it only turned up 10 items including the Printer driver I was originally seeking.

Download resulted in a phone number (1-800-xxx-xxxx)which lead to a man with repeat expressions constantly peppered thru the conversation. He basically asked me everything I had already entered on the site. Not a nice feeling! He had me provide a remote log in for him where he supposedly finished the confirmation process so that I could start using the product.

He commenced to query me about other telephones and computers within the household. He navigated to the Windows Drivers file to show me all the drivers that were stopped. He claimed this is why my printer didn't work. He wanted to ship me off to a local rep presumably in California and the additional fee would be over $150.00 to correct the driver issues with my system.

Mind you, I only wanted an HP DJ6980 driver, not an overhaul. Now I am stuck searching my credit card to see what else he did.

I don't know why he went down this path and he wouldn't take "no" and "I am not interested" as an answer! I ended the call and connection at that point.

This person wrote the review because of poor customer service at Driver Whiz. Reviewer claimed that he or she wants Driver Whiz to read this review and look into the issue (if any).

The most disappointing in user's experience was annoying and costly unsolicited repairs. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

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